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| Server issues - 23 November 2016 6pm PST http://forums.section8clan.com/viewtopic.php?f=13&t=997 |
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| Author: | Vagisil [ November 23rd, 2016, 9:16 pm ] |
| Post subject: | Server issues - 23 November 2016 6pm PST |
Somehow Psych Ward 1.2 shows up as being upgraded to 1.7...a feat which I am not entirely sure how happened as very few admins have access to Gameservers. I'm trying to sort this out and hope to have it back at 1.2 within an hour or so, but I'm also waiting for answers to hopefully help identify what caused the change. Stay tuned... |
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| Author: | Vagisil [ November 25th, 2016, 5:14 pm ] |
| Post subject: | Re: Server issues - 23 November 2016 6pm PST |
So here's what happened: ME - 11/23/16 9:04pm Greetings, I received a report a few minutes ago that all players were kicked from this server and upon trying to reconnect the server is somehow running on the 1.7 patch, not the 1.2 patch. Based on what I can tell this was not a change anyone on my end initiated. Can you please confirm what caused the change to be made? The server should be running 1.2. Thank you! GS - 11/24/16 2:49am I cannot find any direct logs of a recent update to the server, I am not exactly sure why this has occurred. Do you wish the server downgraded back to 1.2? Kind Regards, "h4x [GS]" Steve Clark GameServers.com ME - 11/24/16 5:07am I have initiated the request via the server mods menu. So it's unclear what triggered the server to be upgraded? Can you at least see any info about recent logons to this GS account in the last 24 hours (including IP address)? We do have a couple of admin accounts setup. GS - 11/24/16 5:44am Was there any loss of data with this issue, or was the server just running 1.7? It looks as if the server was migrated to a different machine, and as a result may have reverted to the default build in the process. We're sorry for the inconvenience. The migration was required due to an issue with the previous machine and had to be made immediately. Jake Bauer http://www.gameservers.com ME - 11/25/16 5:48am Thanks Jake, I appreciate you clarifying what happened. I believe all data is intact. It's not surprising to hear there was a problem with the server, we had noticed sporadic lag a lot more frequently over the last couple of weeks. Cheers, GS - 11/25/16 6:22am We're sorry for the inconvenience. I'm glad to hear there wasn't any data loss. If you experience any further issues please let us know. Jake Bauer http://www.gameservers.com |
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